What do you need to have
It’s simpler than you think! A company Facebook page and that’s it.
Connecting to Messenger
You can start using Messenger by simply setting up a new channel within your Comapi portal. Choose Messenger, press the “integrate now” button and log in to your Facebook account (as long as you are the administrator). Once you have logged in, the channel is then available to use. Simple.
What content can I send?
Comapi supports the following message content types for Messenger; text, image, audio and video. If you are using rules in ‘Comapi Branch’ to send an SMS when you can’t send via Messenger, you can choose to send extra content.
Comapi give you 3 different ways to send messages to a customer with Facebook Messenger
During the configuration of your Facebook app you can choose the phone number matching option. If you enable this, you can send messages to Messenger using a phone number – just like SMS.
Someone sends you a message
If another user on Facebook sends you a message, you will receive a message along with a Facebook Messenger ID. You can use the ID to send messages to Facebook via Comapi.
Message me button
The Facebook Messenger ‘Message me’ plug-in is integrated into your website as a simple button. When a user clicks on the button, you are passed the Facebook ID of that user, at which point you can use that ID to send a message to them via Comapi.
Facebook Messenger is supported in Comapi Chat, meaning you can have live conversations with multiple customers from one place.
Use the Messenger Plug-in to allow simple customer opt-in and start notifying them by Messenger.
Segment, select your audience, schedule campaigns and send content to Messenger with Comapi Broadcast.
Capture customer Facebook profile information when they message your Facebook page.
Choose the Messenger option that’s right for your business. With 3 to choose from you’ll be engaging with customers in no time.
Synchronise customer profile data with your CRM system to enhance what you know about prospects and customers.