Messenger me...

The growth of messaging apps like Facebook Messenger, WhatsApp, Viber, Line, Snapchat etc. has created a great opportunity for companies to message their consumers by their preferred social network. You can now send messages into Facebook Messenger via the Comapi platform. We are working hard to bring WhatsApp, Viber, WeChat and Line onto the platform within the first half of 2017.

How do I send messages into Facebook Messenger?

What do you need to have

A company Facebook page. That’s it. It’s simpler than you think.
fanpage comapi
branch config

Connecting to Messenger

You can connect Messenger to Comapi by configuring a new channel within Branch. Simply choose Messenger. Then press the “integrate now” button. This will then ask you to log in to your Facebook account (as long as you are the administrator). Once you have logged in, the channel is then available to use. Simple.

What content can I send?

Comapi supports all messenger message content types via our API. These include, text, image, audio and video. If you are using Branch to send an SMS when you can’t send via Facebook, you can choose to send extra content
content to send comapi

Messaging options

There are currently 3 options to send messages to Facebook Messenger via Comapi


messenger options
Option 1:

Phone number

During the configuration of your Facebook app you can choose the phone number matching option. If you enable this, you can send messages to Messenger using a phone number – just like SMS.

comapi option
Option 2:

Someone sends you a message

If another user on Facebook sends you a message, you will receive a message along with a Facebook Messenger ID. You can use the ID to send messages to Facebook via Comapi.

button comapi
Option 3:

Message me button

The Facebook Messenger ‘Message me’ plug-in is integrated into your website as a simple button. When a user clicks on the button, you are passed the Facebook ID of that user, at which point you can use that ID to send a message to them via Comapi.

Using Comapi to get the job done!

Enabling you to send

The messaging landscape changes constantly with new messaging apps and channels being adopted. Consumers are also changing the way they communicate, or specifically how they prefer to communicate. It’s our job to make sure you can access those channels that are relevant for you.

“One” Api

Our API gives you one interface to integrate with. As new messaging channels come online you do not need to constantly update your systems, develop new code or redesign your applications. Comapi is one platform to connect to via our API, that can integrate with any new channel so you don’t have to change any code.

Best Practice

We have years of experience helping our customers to understand how to get the value out of messaging. We can help you design your messaging, workflows and customer management strategies to optimise your results/outcome. We will also help you understand any commercial or country compliancy matters so that you can message your customers with confidence.

Managed Services

As with all our messaging channels and SaaS tools, we can provide the support you need to get your project live; from basic advice through to full project management, campaign delivery and training. Let us set up your Facebook Messenger channel for you if you don’t have the internal resource/skills.

Just tell me what I need to do...

Phone number

Step One

Use Comapi managed service team to set up Facebook for you

Tracking engagement

Step Two

Configure in Branch

Reduce SMS

Step Three

Send messages via API or tools

Experience COMAPI!

Welcome to the Comapi “Experience It” programme. The programme is built to demonstrate Comapi’s messaging channels and services in a ‘real-time’ setting. Our friendly Comapi-Bot (M0rsy) will guide you through each part of the ‘Experience It’ programme. You will learn about and experience SMS, Notifications (web & native), In-App Inbox, App Messaging, 2-Factor Verification and messaging into Facebook Messenger. We will be using our APIs, chat tools and user interface to interact with you throughout the programme. We hope this helps you understand how you can use our services.
LET’S GET STARTED... EXPERIENCE COMAPI

Contact us

As you can see, we are happy to talk, so give us a shout if you have any questions. If you want to chat to us and you’re offline, text to +447860034444 and we can chat via SMS.