How can we help you...?

Messaging is the No.1 way we communicate on our mobiles. So why do businesses so rarely allow their customers to use this channel when communicating with them? Comapi Chat is a scalable, live chat platform to create conversations with your customers over SMS. Its designed for simplicity. Whether you have single support guy or a call centre with 500 operators, Comapi Chat is the tool to engage your customers on their channel of choice.

Let’s take a look at some facts...

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Top 5 reasons for choosing chat...

Whatever your needs there are benefits that span business functions, whether you use chat for support, assisted sales, recovery, employee management anything. Messaging is at least 50% less expensive than voice but if that’s not enough here are the reasons
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This is not the same as web chat – you are chatting via messaging, meaning you never lose the ability to continue the conversation. If it takes 5 minutes or 5 days you can always answer.

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Your operator /agent/ sales person can manage multiple conversations at the same time. On average users of our services manage 7 conversations at the same time. That’s 7 times more effective than voice!

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Your customers never have to hold on the phone again - costing them money, increasing frustration levels and damaging your brand. An sms chat can be started and concluded at any time. Simple and flexible.

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Messaging is better for sensitive conversations; people prefer to message rather than talk.

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You never lose the history of a conversation. A messaging conversation can be stored on customer’s phone and is always recorded in the Chat tool. Your operator responses can also be standardised, using templates, which reduces response time and enhances compliance.

How does it work

Inbound

You are automatically assigned an inbound number, which allows your customers to text into your agents and initiate a conversation. Additional numbers can be assigned to different departments in your business. As Comapi is a global SMS platform, you can use local numbers for different countries, ensuring replies are always charged at local rates. If you prefer not to use numbers you can also use Shortcodes, opening up the ability to provide free messaging for your customers.
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Outbound

One of the major benefits of using messaging for Chat, is that you are not reliant on inbound customer messaging to initiate a conversation. Using the Broadcast tool, you can initiate inbound conversations by sending outbound SMS campaigns to target specific audiences to drive them to contact you. You could even use your dialler system to send the outbound sms. Worried about peaks in inbound response? Don’t be, simply use the Broadcast tool to stagger and pause the outbound campaigns to help with operator conversation management.

Agents

During the on-boarding process we will help you set up your agents. When they are activated on the platform they will be provided with a login. This will take them to their agent view. As inbound conversations arrive on the platform, they are automatically assigned to available agents, so you can ensure your agents are being as effective as possible. You decide how many open conversations your agents can handle at any one point in time.
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Supervision

Supervision & Reporting

As a supervisor, you can watch live chats by agent and re-assign / take over chats if you need to help out. Manage operator performance through the reporting dashboard to check open / close rates over time at individual and company level. Use the dashboard to report on the status of your conversations – pending, responding, closed etc.
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Message limit

Restrict your agents to predefined message sizes to better manage outbound messaging costs.

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Out of Hours

Automated out of hours responses to manage customer expectations.

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Pre-canned messages

Increase operator productivity and standardise responses for compliance.

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Conversation Archive

Non-destructive messaging archive to store conversation history.

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Conversation Search

Search on mobile number to retrieve conversation history.

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Profile

Retrieve customer information from Broadcast tool and edit within operator view to deliver customer information to the operator.

Supporting you today and tomorrow

On boarding

As with all our services, we offer a full on-boarding process to get you up to speed and provide a dedicated client engagement manager. On-boarding includes a full training programme.

Future Channels

In future, connect your Chat solution to Branch to open up further messaging channels and allow your customers to chat to you using any supported channel. Currently Branch supports SMS, Comapi In-app messaging, Facebook Messenger and Custom Channels.

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Best Practice

When adopting a new technology it’s always good to get a helping hand to understand how to get the best results. We are on hand to provide you best practice advice on how to get the most out of your new chat service.

We know Messaging

We have 15 years’ experience of delivering global 2 way SMS, so our systems are robust and, most importantly, fast. This is not a new channel to us, so you don’t need to worry about whether messages are going to get to your customers.

Choose a plan that is right for you

If you have other services from Comapi you receive a multibuy discount

Production

£299.00

  • 5 Users
  • Inbound Number
  • Unlimited conversations
  • Access to Broadcast
  • Training
  • Dedicated Manager
Sign up
30 day Trail

Free

  • 1 User
  • Inbound Number
  • 50 free SMS
  • Access to Broadcast
Sign up
Production

£199.00

  • 5 Users
  • Inbound Number
  • Unlimited conversations
  • Access to Broadcast
  • Training
  • Dedicated Manager
Sign up
30 day Trail

Free

  • 1 User
  • Inbound Number
  • 50 free SMS
  • Access to Broadcast
Sign up

Experience COMAPI!

Welcome to the Comapi “Experience It” programme. The programme is built to demonstrate Comapi’s messaging channels and services in a ‘real-time’ setting. Our friendly Comapi-Bot (M0rsy) will guide you through each part of the ‘Experience It’ programme. You will learn about and experience SMS, Notifications (web & native), In-App Inbox, App Messaging, 2-Factor Verification and messaging into Facebook Messenger. We will be using our APIs, chat tools and user interface to interact with you throughout the programme. We hope this helps you understand how you can use our services.
LET’S GET STARTED... EXPERIENCE COMAPI

Contact us

As you can see, we are happy to talk, so give us a shout if you have any questions. If you want to chat to us and you’re offline, text to +447860034444 and we can chat via SMS.