- 5 Users
- Inbound Number
- Unlimited conversations
- Access to Broadcast
- Dedicated Manager
This is not the same as web chat – you are chatting via messaging, meaning you never lose the ability to continue the conversation. If it takes 5 minutes or 5 days you can always answer.
Your operator /agent/ sales person can manage multiple conversations at the same time. On average users of our services manage 7 conversations at the same time. That’s 7 times more effective than voice!
Your customers never have to hold on the phone again - costing them money, increasing frustration levels and damaging your brand. An sms chat can be started and concluded at any time. Simple and flexible.
Messaging is better for sensitive conversations; people prefer to message rather than talk.
You never lose the history of a conversation. A messaging conversation can be stored on customer’s phone and is always recorded in the Chat tool. Your operator responses can also be standardised, using templates, which reduces response time and enhances compliance.
Restrict your agents to predefined message sizes to better manage outbound messaging costs.
Automated out of hours responses to manage customer expectations.
Increase operator productivity and standardise responses for compliance.
Non-destructive messaging archive to store conversation history.
Search on mobile number to retrieve conversation history.
Retrieve customer information from Broadcast tool and edit within operator view to deliver customer information to the operator.
As with all our services, we offer a full on-boarding process to get you up to speed and provide a dedicated client engagement manager. On-boarding includes a full training programme.
In future, connect your Chat solution to Branch to open up further messaging channels and allow your customers to chat to you using any supported channel. Currently Branch supports SMS, Comapi In-app messaging, Facebook Messenger and Custom Channels.
When adopting a new technology it’s always good to get a helping hand to understand how to get the best results. We are on hand to provide you best practice advice on how to get the most out of your new chat service.
We have 15 years’ experience of delivering global 2 way SMS, so our systems are robust and, most importantly, fast. This is not a new channel to us, so you don’t need to worry about whether messages are going to get to your customers.
If you have other services from Comapi you receive a multibuy discount